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Alpan Lighting Products, Inc. complaints

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351 Cortez Circle
Camarillo, CA 93012 | Get Directions

(800) 711-1585

http://www.alpan.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Alpan Lighting Products, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Alpan Lighting Products, Inc.

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4/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/17/2022

A purchase for "driveway" lighting sets...person taking the order didn't say to me that they were sold by individual PARTS. As a result when package arrived it was only a part of what I had stated I wanted to purchase. When a futile attempt was made to correct this the person identified as a supervisor kept talking over me asI was trying to explain my concern. And seemed focus on a statement on the invoice that boldly stated "ALL SALES FINAL,NO RETURNS OR EXCHANGES". Mind you an invoice was never sent nor was that statement texted to me. Only saw or was made aware of same on day package delivery. Customers should have full disclosure when doing business. Never did I say I was looking for a refund...but in the reps effort to make it seem as though my understanding was limited as she spoke while I was speaking. That manner of Customer Service is just unacceptable and someone should educate their staff of same. It is my intent to share this information with company where the original item was ordered and with others. Resolution Sought That they acknowledge that person taking the order could have not been explicit in or understood customers request. Make this right.

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