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Alpena Power Company complaints

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401 North 9th Avenue
Alpena, MI 49707 | Get Directions

(989) 358-4900

http://www.alpenapower.com

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Total Amount in Dispute:
$532.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Alpena Power Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alpena Power Company

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3/24/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $532.00 Amount Settled: $0.00

Customer Complaint

2/14/2022

Literally 1 month of power they billed me for almost 532 dollars for one month ... Literally one month... Resolution Sought Check my usage and refund. Stop over charging people. Literally the highest power bill I have ever seen.

Company Response

3/14/2022

We received an email regarding a customer who reached out to you to complain about their power bill. We have worked with the customer and supplied her with options for assistance.

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