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Alpha Autos complaints

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47619 SD-28
Toronto, SD 57268 | Get Directions

(605) 880-9397

http://www.alphaautossd.com

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Alpha Autos closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alpha Autos

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7/18/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

7/1/2021

They lease cars to people without licenses and no insurance allowing them to drive off the lot Resolution Sought Stop leasing with out proof of licenses and insurance

Company Response

7/2/2021

1st of all we’ve never leased a vehicle to anyone. It’s illegal to lease a vehicle without the license to lease so we don’t do it. This is a blatant lie, and pathetic attempt at staining our reputation. We cannot sell a vehicle to anyone without a drivers license so we don’t. Also we’ve never heard of this person who filed the complaint.

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