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Alpha Fine Painting Co Inc complaints

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11211 Firmona Avenue
Inglewood, CA 90304 | Get Directions

(323) 606-3647

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Total Amount in Dispute:
$1,961.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Alpha Fine Painting Co Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Alpha Fine Painting Co Inc

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6/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,961.26 Amount Settled: $0.00

Customer Complaint

5/24/2021

I hired the company to complete paint work at my home. In total, I paid $6,600. I foolish trusted the company to complete the job and paid them in full in advance of full completion. They never returned to finish the work. Mario Monge from Alpha Fine Painting acknowledged the incomplete work and on several occasions, scheduled to return and complete the work, but always made an excuse as to why he was unable to return. I finally hired another company to complete the work. I have complete text correspondence and pictures to corroborate my complaint. Resolution Sought The business never return to complete the work. I hired another company to complete their work. I am seeking reimbursement of this amount.

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