Complaints for Alpha International Business in Pomona, CA

123 University Parkway
Pomona, CA 91768 | Get Directions

(909) 595-1668

http://www.buyaib.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they receive defective merchandise, incomplete orders, or experience other delivery related problems. Some customers complain they receive incorrect merchandise in their orders, and are forced to pay the 20% restocking fee imposed by the company to exchange the item. Other customers claim bait and switch tactics are used to sell lower quality items at higher prices, or they experience warranty claim problems.

Complaint Closing Statistics

0 complaints against Alpha International Business closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Alpha International Business complaints