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Alpha Moving Services LLC complaints

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11500 South Eastern Avenue, Suite 150
Henderson , NV 89052-5576 | Get Directions

(844) 572-1800

https://www.alphamovingservice...

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Total Amount in Dispute:
$2,351.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Alpha Moving Services LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alpha Moving Services LLC

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3/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,351.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

Relocated from AZ to WI, paid this moving company 2,351 to move all my belongs . Company hasn't been communicating and keep delaying my delivery date . Place is very unprofessional I moved to WI Jan. 6. 2024 and here it is 2.12.2024 and spoke with them today and there's another delayed for another 30 days . I need help because at this point I urgently need my belongings. Please help . Resolution Sought I just need my belongings delivered to my new address . All of my furniture. Clothes and more is on that load . I would also like to keep my last payment for the inconvenience

Company Response

2/21/2024

in regards to Ms. Walker complaint, we were having difficulties to deliver to WI the past month, however we found a route and we should be loading this week. our office will contact her the minute we do thanks and sorry for the inconvenience

Customer Rebuttal

2/22/2024

I will be looking forward to getting my belongings back and hopefully I will receive everything I let them load on that truck, no missing nor broken items. I hope I get everything back as I sent it and I sent everything in great condition. Thanks

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