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Alphabet, Inc. complaints

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1600 Amphitheatre Parkway
Mountain View, CA 94043 | Get Directions

(650) 253-0000

https://abc.xyz/

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Alphabet, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Alphabet, Inc.

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12/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

11/4/2024

The Business Gmail of Google and Alphabet Inc. will not allow me access to multiple email address accounts; [email protected] - [email protected] - [email protected] - [email protected] - [email protected]. The listed accounts belong to me, on occasions the account security information changed without my actions. I have tried to correct the issues of the email addresses with Google, though their response were not ethical to the ethics of a business, meaning the corporation Responded with no Corporate Responsibility for me the consumer to recover my account. I have tried multiple times to recover the Gmail email accounts though have not been successful to recover such important access and information. Resolution Sought The Business should allow me access to my Gmail email accounts or change the recovery Gmail address to [email protected] and Recovery Phone Number. because they could not assist him with recovering multiple email addresses. The account information changed without the Plaintiff's authorization. The Plaintiff is seeking the recovery of the email addresses and relief for damages of the data breach. Request Relief form the Defendant in the amount of $10,000.

9/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/23/2024

On may 14,2024 my gmail account was hacked. I tried to contact alphabet but there is no customer service number and no email address. I used the suggest alphabet recovery efforts, which are worthless. The recovery codes for gmail accounts had no place to enter. I hired 2 software recovery firms who could do nothing. I even paid the hackers a total of $1,200 extortion and still could not regain control. Because I could not regain control the hackers extorted money from friends and business acquaintances. The hackers were able to access Facebook, ticktock and instagram accounts. Resolution Sought I started my account in 2005 and have been paying alphabet $1.99 per month for extended storage since. Because of "No Customer Service or technical support Alphabet owes myself $5,000 in Damages.

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