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Alpine Buick GMC complaints

3106 West County Line Road
Littleton, CO 80129-1902
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(720) 746-2697

http://www.alpinebuickgmc.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Alpine Buick GMC closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Alpine Buick GMC

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5/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

4/7/2022

Alpine Buick GMC tried to force me to GMC financing instead of Capital One financing that I had in place. CAPITAL ONE had approved the finance of the vehicle $23k/2k down/17/72mo. Alpine then lowered the sales price of the vehicle from 23k to 17k/7k dealer fees/1k down so that Capital one would reject the loan, as Capital One would not finance $17k for 72 months with 7k in dealer fees. Alpine told me that Capital One had rescinded their offer and my only option was using GM financing. Capital One stated they did not deny my loan, Alpine lowered the sales price of the vehicle and increased dealer fees so that my loan would reject. This is fraudulent behavior. They should not force customers into using GM financing through deception and lying to the customer. I have screenshots from Capital One showing the Submissions from Alpine and that they lowered the vehicle price so that Capital One would decline the loan, trying to force me to use GM financing. I also have the texts from Alpine dealership showing this fraudulent and deceptive behavior. They also submitted my loan to multiple other companies when I had financing in place already, negatively impacting my credit score and my ability to now purchase a vehicle from another dealer. I will provide all documentation and access to my records for evidentiary purposes. Resolution Sought I want my credit repaired. All the submissions that they sent that will adversely affect my credit through inquiries removed. They should be required to offer the same vehicle through MY CHOICE of financing company,. I want the difference in financing from the vehicle I purchase to be reimbursed to me as they kept me from purchasing a vehicle. Compensation for the hours that I spent working on this purchase when they were engaging in deceptive business practices and lying to finance companies.

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