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Altice USA complaints

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1820 SSW Loop 323
Tyler, TX 75701 | Get Directions

(631) 846-5317

https://www.optimum.com/

Monday-Friday: 9AM-6PM CST

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Total Amount in Dispute:
$44,560.00

Total Amount Settled:
$0.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

103 complaints against Altice USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
93	Unanswered

103 complaints against Altice USA

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3/18/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $113.00 Amount Settled: $0.00

Customer Complaint

2/26/2026

Optimum refuses to cancel my order,Optimum keeps charging me for a mobile phone that has been canceled,the phone was never activated at all ,causing me to pay for a bill that ive never used a mobile phone with they also gave me a phony number to the sim card to use Resolution Sought Cancel the order and waive that fee charge

Company Response

3/3/2026

Optimum attempted to speak with the customer on February 27, 2026, but was unsuccessful. Optimum validated the customers claim and had the balance put at $0.00. The mobile account was already disconnected. Optimum spoke to the customer on March 3, 2026, and advised the customer of our findings.

Customer Rebuttal

3/18/2026

The company agreed with my complaint and i do not have to pay anything ...thanks

2/3/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

1/12/2026

I have been going back and forth with optimum since SEPTEMBER about the price of my services. They told me because I was paying $150 a month for years for Internet services. They told me that they would give me two months for free and then start charging $25 a month for the exact same services. I got two months off and then when I received my bill, the balance was still $250 and they won't have anybody returned my phone calls. I've called upwards of 10 times and nobody has returned any of my calls but they keep charging my bill. they told me they lost the phone call even though all of their phone calls are supposedly recorded. I would just like somebody to be held accountable because I'm not paying that bill. I've offered to have them cancel my services and they keep telling me that they will have somebody returned my call and nobody has thank you so much Resolution Sought I would like somebody to sort out my balance and my bill and return my calls!!!!!

Company Response

1/22/2026

Optimum spoke with the customer on January 22, 2026, regarding their billing concern. In response to the complaint, Optimum identified a missing credit that had been offered to the customer. Upon the application of the credit, the customer was updated with their new balance. Interactions leading to the complaint have been reviewed and are being handled internally.

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