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Altice USA complaints

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1820 SSW Loop 323
Tyler, TX 75701 | Get Directions

(631) 846-5317

https://www.optimum.com/

Monday-Friday: 9AM-6PM CST

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Total Amount in Dispute:
$201,949.00

Total Amount Settled:
$636.00

Complaint Experience

63%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

255 complaints against Altice USA closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
1	Making a partial refund
129	Agreed to make an adjustment
5	Refusing to make an adjustment
24	Refuse to adjust, relying on terms of agreement
91	Unanswered

255 complaints against Altice USA

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4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

My internet service was interrupted they told me I had to pay a certain amount to restore it. Once I paid that amount I was told I could not get it restored until I made another payment of $64 after I just paid $81 and that I could not get an extension. I was not asking for extension because I had 1 extension within the last 30 days. I asked for a supervisor that admitted that I was told wrong but unfortunately he could not restore my service all they want is money and its not right. There is no other internet provider they do not give a dam about there customers. Resolution Sought They need to change their policy and care more about there customers and I want my service restored.

4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

On February 20th I purchased a Samsung Galaxy online at optimum mobile upon opening the box I realize the phone was effective and did not work. I returned the phone within a couple days and requested a refund refund the company is refusing to return my money back to the debit card I paid with I have been calling them every day for 3 weeks please help. Resolution Sought I would like a refund sent back to the same debit card I paid with.

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