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Altice USA complaints

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1820 SSW Loop 323
Tyler, TX 75701 | Get Directions

(631) 846-5317

https://www.optimum.com/

Monday-Friday: 9AM-6PM CST

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Total Amount in Dispute:
$26,119.00

Total Amount Settled:
$0.00

Complaint Experience

15%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

85 complaints against Altice USA closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
10	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
72	Unanswered

85 complaints against Altice USA

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7/16/2026

RESPONSE: No response term selected Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/23/2026

I pay them $15.99 a month for tv and internet services. For the past month service has been on and off. They closed local office and cannot reach anyone by # online.all I get are foreign men that have no idea what they're talking about I just get the run around Resolution Sought Give me a refund for at least 7months service that you automatically drafted from my account and service that I couldn't use or watch. No technicians no help from them at all. The whole company needs to shut down or start over

Company Response

7/6/2026

OpOmum a?empts to reach the customer by phone, with final a?empt on July 1, 2026, but were unsuccessful. Upon review of the customer's account, we would need to schedule a service visit to the customer's home to further investigate their service issue claims. There were no calls found made prior to June 23, 2026 to report having any service issues this year. Optimum has provided the customer with our direct contact information by voicemail and email should they require further assistance.

6/10/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $223.37 Amount Settled: $0.00

Customer Complaint

5/20/2026

Optimum offered a deal on 50 a month for 3 years but after two months they doubled my bill. I called to close the account along with physically returning the wifi box and they threaten to keep charging me for the account. This is not the first time I had to fight the Chanel me account. When I closed the phone account, I was on the phone for over 3 hours and transferred to three people just to get back to the same guy only offering deals and threats. Now with the wifi they are trying to do the same . This is a horrible company. Resolution Sought Close my account and not charge me for May when they shut my wifi off in April. They bern over charging me for months, what happened to the 50 dollars.

Company Response

5/28/2026

In response to the complaint, Optimum attempted to contact Tiffanie on May 21, 2026, May 26, 2026, and May 27, 2026, but was unsuccessful. Optimum has reviewed the account and sees the customer was disconnected on April 27, 2026, due to non-payment. The remaining balance on the account is $151.03, and what needs to be paid to put the account at a $0 balance. Optimum's attempts to reach the customer were unsuccessful; however, voicemails and emails were sent providing our direct contact information. We remain available should any further assistance be required.

Customer Rebuttal

5/29/2026

Give them a call back. What about the overcharge ?

Company Final Response

6/10/2026

In response to the complaint, Optimum attempted to contact Tiffanie on June 2nd, 7th, and 9th, but was unsuccessful. Optimum has reviewed the account and sees the customer was disconnected on April 27, 2026, due to non-payment. The remaining balance on the account has been brought to $69.61 after portraited credits haven been applied, and what needs to be paid to put the account at a $0 balance. Optimum's attempts to reach the customer were unsuccessful; however, voicemails and emails were sent providing our direct contact information. We remain available should any further assistance be required.

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