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Alvarado Auto Sales Inc complaints

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13404 NE Jacksonville Road
Citrus, FL 32113 | Get Directions

(352) 351-6153

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Alvarado Auto Sales Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alvarado Auto Sales Inc

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6/30/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

5/27/2021

My wife purchased a truck from this company and the vehicle(Nissian Quest 2012) came with numerous of problems. She was told that the vehicle would be sold for 6000 my wife has paid 5500 already and its been hard to get in contact with this company even thru messenger. My wife has been diagnosed with a blood clot in her lung and has been in and out if the hospital. Numerous of times which has been making it hard for her to even work even me but they repoed the vehicle and stated that she owes now 2500 which is not understandable when she has laid 5500. We are in need if major help Resolution Sought If possible can you all help us to get a better understanding of the numbers that they have and how.

Company Response

6/18/2021

Alvarado Auto Sales Inc. has been in business and exact location since October 2006. Ms. Alexander purchased a 2012 Nissan Quest on September 5, 2020, for $6000.00 plus paperwork which it all came to $7020. Ms. Alexander put $4000.00 down using our card reader and from then on agreed to make $200 monthly payments. She came in on October 6, 2020, and made a $500.00 payment. Her balance is standing at $2500.00 as of today. The reason that it was repoed was because we tried to reach them to make their payments as agreed. Phones were disconnected, and sent quite a few messages with a relative and was not approached nor knew what was going on with her health till the vehicle was repossessed. Ms. Alexander and her mother and the company have compromised and the vehicle was given back with making her payments like agreed.

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