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AMA Donuts complaints

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1057 East Mission Blvd.
Pomona , CA 91766 | Get Directions

(909) 623-3816

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Total Amount in Dispute:
$11.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AMA Donuts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AMA Donuts

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12/21/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10.80 Amount Settled: $0.00

Customer Complaint

11/3/2022

Went to Ama doughnuts 1057 E Mission Blvd Pomona CA on Wed Nov 2 2022. I ordered peanut chocolate ?? doughnut, small cinnamon roll, buttermilk glaze, large plain milk ??, large Hot ?? chocolate ?? and medium hot chocolate. I pay with my visa 10.80 9.90 plus 0.50 ATM fee she gives me the drinks and only the buttermilk glaze. I noticed she forgot to hand me the rest of the order. She says I didn't pay even though she just gave me a receipt for$10.80 and I have a point of sale from my bank on the phone for$10.80 my issue with Ama doughnuts is she's double charging visa card transaction or attempted too. She wouldn't even look at My receipt ?? after threatening to call police department she gave me the correct orders by why try to change me twice on a visa card transaction? That's not right. Resolution Sought If I was charged a Extra $10.80 then I want a refund. Otherwise a apology in writing from the owner and what they plan to do to prevent this in the future.

Company Response

12/8/2022

Company called stating they did not charge customer twice. Customer continues to visit the store, the owner has asked him to provide proof of the double charge but he refused. If customer strognly feels he was overcharged that day, he needs to bring in a satement to show proof and they will gladly reimburse him.

Customer Rebuttal

12/21/2022

Yes it was resolved. I later found the receipt for $10.80 I got the items I paid for and so far no additional charges. So only if someone else complains I guess she put them down and forgot to hand it to me.

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