Find a reputable business?

Complaints and Resolutions

Aman's Collision Center complaints

Read Complaints File Complaint View Full Report

5130 Cleveland Avenue S
Canton , OH 44707 | Get Directions

(330) 484-4301

http://amanscollisioncenter.co...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$8,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Aman's Collision Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Aman's Collision Center

Sort by

1/8/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,500.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

Amans had received my insurance check on November 1st And they lied about that said I would have to approve the repair before the money was sent . Obviously they already had the funds. They were supposed to issue me the check because it was for mechanical work I will take care of myself. State Farm told me that they would But they said they sent it back and they have not done that either. Its been 6 to 8 weeks and I still have no car or check. The lady in the office has lied and deceived me When all They had to do was issue me the check when I declined them to fix the car .She said she sent it back 4weeks ago a Lie I just want my money from them which was direct deposited to the Resolution Sought I just want my money from them which was direct deposited to the

Company Response

12/27/2022

Customer's vehicle was towed into our shop on 9/21/22. We attempted from that day until 11/1/22 to contact him regarding his vehicle, I then advised him of his estimate on his 2021 Dodge Challenger. He was not happy with the estimate and advised me he was calling State Farm to discuss the matter. On 11/4/22 we received payment from State Farm in the amount of $5745.69 as an electronic payment. We never get payment from State Farm until a job is completed so I called State Farm to see why we had received this payment, I was advised customer requested it be sent to us. State Farm was only paying to have the muffler and a bezel replaced on his car. There was other damage to his vehicle, but State Farm had not agreed to pay for it. On 11/18/22 I spoke to customer and he advised me he was going to have his vehicle towed to his home. I advised him that it was fine but he had to pay us for the tow bill in the amount of $1945.00 that was paid for by our shop before he could have his vehicle. He was not willing to pay this so I called State Farm. I spoke to Kari at State Farm and advised her the customer was not happy with the estimate and was wanting to have his vehicle towed to his home but we had a tow bill in the amount $1945.00 that needed to be paid in order for the vehicle to be released. She advised me to take the $1945.00 from the $5745.69 they had paid us and send a refund back to State Farm P.O. Box 52250 Phoenix Arizona 85072-2250. On 11/21/22 I sent a refund check #2106 in the amount of $3800.69 to State Farm as I was told to do by State Farm. Kari told me they would pay the customer for any money owed to him. On 12/12/22 the customer left a message on our voicemail stating he wanted his money, I called State Farm to see what was going on and was advised that his claim was still pending. I called the customer to advise him that we did everything we were to do, he needed to contact State Farm, he did not answer so I left a message on his voicemail As of 11/22/22 this claim is out of our hands. We did exactly as State Farm instructed us to do.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile