Find a reputable business?

Complaints and Resolutions

Amass International Group complaints

Read Complaints File Complaint View Full Report

13191 Crossroads Parkway North #385
City Of Industry, CA 91746 | Get Directions

(562) 222-7755

http://www.amassgroup.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Amass International Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Amass International Group

Sort by

9/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $5,200.00 Amount Settled: $0.00

Customer Complaint

8/15/2025

I import a tractor from China (freight paid) ALIBABA Shipped June 12 2025 1st I get a INVOICE Generated JUNE 13 2025 ?????????? $2600 2nd Iget a Demurrage invoice 8/12/2025 identical to Invoice generated in June $2600 Appears demurrage was calculated in ADVANCE BEFORE SHIPPING OCCURRED Noone will explain the 2 invoces just that they are holding items until paid??? Resolution Sought Right now i Have found scores of complaints which i would like to stop this company to protect others and nauturally recieve my equipment without paying a ransome.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile