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Amazon Home Warranty complaints

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20 South 3rd Street Suite 210
Columbus, OH 43215 | Get Directions

(888) 934-0001

http://www.amazonhomewarranty....

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Total Amount in Dispute:
$7,856.00

Total Amount Settled:
$0.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

12 complaints against Amazon Home Warranty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
10	Unanswered

12 complaints against Amazon Home Warranty

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3/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

We signed up for a 3 year home warranty policy. The policy did not pay a claim for our heater and also the company may have gone out of business while we still have a year remaining on the policy . There is no number to call to reach customer service or to file a claim. Resolution Sought Return my $1500 premiums paid for a policy that is not available as contracted.

3/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

3/1/2022

I have a home warranty with Amazon. I called them on February 17th and it was very difficult getting them to answer the phone. I end up going online and and filing. Someone came to my house on February 21, 2022 at 12;30. I received and email of the problem. He said the compressor burnt out and must be replaced. Amazon never called or sent me a email of what was wrong with my refrigerator. I had to call them and asked them when are they going to have someone fix my refrigerator. They said i had a water leak and they are not replacing it. I told them a water leak is not on my receipt. I request to speak with a manager. He said someone would call back within 48 hours. I told them I am a diabetic and I need to keep my medication very cold. It's February 28th and I have yet spoken with a manager. I continue to call and I have to wait for 20 minutes for someone to pick up. Its estimated cost is $1000 for them to replace my compressor. They are not honoring the warranty. Resolution Sought Honor the warranty and pay for my refrigerator. I have had to through out all of my food and pay for medication.

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