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Ambers Disposal, LLC complaints

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23500 Aquasco Road
Aquasco, MD 20608 | Get Directions

(301) 888-9649

https://www.ambersdisposal.com...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Ambers Disposal, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Ambers Disposal, LLC

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12/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/27/2023

Me and several other customers are paying for twice a week trash service yet we are lucky to get our trash picked up once a week.. Every time we call we are treated very nasty and were told there is no contract for them to abide by, so good luck complaining. Their Google reviews speak to the problems we customers are having.. Resolution Sought I would like for Amber's to be held responsible for their end of an agreement with many customers. It's not fair that we pay for a agreed service and they do what they want. Trash will sit out for weeks before they come and they always say, they were not aware of an issue...

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