Company Response
1/31/2023
Ameren Illinois conducted a thorough investigation of the subject complaint, which revealed the following information. On 12/02/19, Christina Torres established residential electric and natural gas service at 50 Enchanted GDNS, Eureka, IL 61530, account number 52544-55151.
Account 52544-55151.
On 08/10/22, Ameren Illinois issued a bill in the amount of $347.00 due 08/31/22 for dates of service 06/26/22 to 07/26/22 ($489.03 electric service, $26.69 gas service, a $177.00 prior balance, minus a $145.72 budget bill adjustment, and minus a $200.00 energy grant). On 08/29/22, Albert Williams (fiancé) and Christina Torres contacted Ameren Illinois Customer Care to place a stop of service at 50 Enchanted GDNS, Eureka, IL 51540, account number 52544-55151. The representative advised the current bill balance is $347.00 due 08/31/22 and any balance not paid will transfer to the new account. On 08/31/22, Christina Torres established residential electric service at 700 N. Main St., Apt. 162, Eureka, IL 61540, account number 90960-78097. On 09/01/22, Ameren Illinois received a payment in the amount of $547.00. On 09/02/22, Albert Williams contacted AIC regarding making a payment. The representative advised a payment of $547.00 was received 09/01/22 and the account has a $0.00 balance due. Mr. Williams stated he only wanted to pay $347.00 and that he is going to contact his banking institution. On 09/06/22, Ameren Illinois issued a final do not pay statement with a credit of $114.00 for dates of service 07/26/22 to 08/24/22 ($400.64 electric service, $28.08 gas service, minus a $436.51 budget bill adjustment, and minus a $200.00 energy grant). Also included on the statement were dates of service 08/24/22 to 08/31/22 ($87.45 electric service, $6.34 gas service). On 10/04/22, a charge back amount of $200.00 was applied to the new account number 90960-78097 from the $547.00 credit card payment that posted on 09/01/22, due to the cardholder had disputed the transaction (minus $114.00 credit, left a remaining $86.00 final billing).
Account 90960-78097
On 09/09/22, Ameren Illinois issued a bill in the amount of $37.00 due 09/30/22 for dates of service 08/31/22 to 09/07/22 ($19.66 electric service, and a $17.34 budget bill adjustment). On 10/11/22, Albert Williams contacted AIC regarding current balance due. The representative advised the balance of $37.00 was due 09/30/22, and remaining charges from account number 52544-55151 will transfer over to be applied, and the pick a due date program will prorate the budget billing on the next bill cycle. On 10/14/22, Ameren Illinois issued a bill in the amount of $233.00 due 11/04/22 for dates of service 09/07/22 to 09/28/22 ($55.91 electric service, a $54.09 budget bill adjustment, a $37.00 prior balance, and $86.00 remaining final balance after charge back of $200.00 from account number 52544-55151). On 11/01/22, Ameren Illinois received a payment in the amount of $123.00. On 11/03/22, Albert Williams contacted AIC regarding the bill balance. He stated he will not be able to make a payment until the end of the month. The representative offered energy assistance information.
On 12/15/22, Albert Williams contacted AIC regarding the bill balance. He stated he is waiting on a check in the mail to make a payment towards the account. The representative advised the budget billing is adjusting to $184.00 with the next bill and offered energy assistance.
On 01/13/23, Ameren Illinois issued a bill in the amount of $498.00 due 02/04/23 for dates of service 11/29/22 to 01/02/23 ($190.92 electric service, a $314.00 prior balance, and a $6.92 budget bill adjustment).
It is the position of Ameren Illinois that the bills reflect the actual usage consumed and are, therefore, accurate.
Based on the actual meter readings at the premise, the bills have been calculated correctly. Ameren Illinois is only able to verify the readings on the meters and the operational accuracy of the meters – not the source of the usage. Ms. Torres currently has an account balance of $498.00 due 02/04/23 and the next meter read will occur around 02/02/23. Ms. Torres and Mr. Williams can contact their credit card company about the charge back of $200.00 made on 10/04/22. Ms. Torres may contact Ameren Illinois Customer Care at 1.800.755.5000 (Monday – Friday, 7:00 a.m. – 7:00 p.m.), for available payment arrangements.Ameren Illinois encourages Ms. Torres to contact local area churches and energy assistance agencies for possible help paying the bill. The local agencies in the area are:
LIHEAP – Tazwood Community Services
610 Park Ave, Pekin, IL 61554
Phone: (309) 266-9941
Fax: (309) 266-9174
WNCF – Heart House
300 Reagan Dr., Eureka, IL 61530
Phone: (309) 467-6103
Woodford County Heartline
300 Reagan Dr., Eureka, IL 61530
Phone: (309) 467-2716
Fax: (309) 467-6043
Given the above, Ameren Illinois considers this issue to be resolved and the complaint closed.
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