Complaints for American Academy of Family Medicine Ltd. in Costa Mesa, CA

1525 Mesa Verde Drive, Suite E-203
Costa Mesa, CA 92626 | Get Directions

(714) 432-7000

http://www.aafm.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled travel arrangements, and inability to obtain refunds for advance travel fees. Some complainants allege they receive notification that tours have been cancelled for various reasons. Other customers complain that after paying the initially agreed upon amount, the company repeatedly contacted them requiring additional amounts of money for various previously undisclosed items or services. In most cases, consumers requesting refunds reported they were given the runaround for weeks or months, and still had not received their refunds. Some complainants reported the company advised them that the money was not available, but they would agree to make payments. A few complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against American Academy of Family Medicine Ltd. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Academy of Family Medicine Ltd. complaints