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American Access Casualty Company complaints

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2201 4th Avenue North
Birmingham, AL 35203 | Get Directions

(888) 402-7725

http://www.aains.com

Monday - Friday: 8:00 am to 8:00 pm (C.S.T.)

Saturday: 9:00 am to 5:00 pm (C.S.T.)

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Total Amount in Dispute:
$9,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against American Access Casualty Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against American Access Casualty Company

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10/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/9/2022

My daughter had an accident July 13. The vehicle she hit has not been serviced and the vehicle she was in has also not been serviced. I have contacted the company adjustor Antoinette Taylor on several occasions. She left a message last week that they were continuing gathering evidence of the crash. They have the police report and my daughters statement. The vehicle that was hit should at least be fixed by now. The vehicle my daughter was in was impounded and probably sold by now. I need some kind of compensation for that. Resolution Sought Fix the vehicle that was hit. Compensate the vehicle my daughter was in because it has probably been sold by now.

Company Response

10/11/2022

This is in response to your correspondence regarding Complaint. The complainant, is alleging that the claim has not been resolved due to the coverage investigation. We have completed our coverage investigation for this claim. The compliant vehicle was inspected at the tow yard and an estimate was completed. On September 22, 2022, payment was issued in the amount of $1,699.45 for the complainant's vehicle damages (see attachment "proof of payment"). We trust the information contained in this letter is useful and confirms that the complaint has been thoroughly reviewed. Please let us know if there are any additional questions. Sincerely, Regulatory Administration 2201 4th Avenue North Birmingham, AL 35203 888-402-7725

3/27/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/31/2022

My experience with this company is terrible I've been playing for my insurance for a year now with no problems. Now just a few weeks ago I was involved in a hit and run and from my understanding my vehicle was covered through their insurance by the fact that the motorist was uninsured. Finally after waiting weeks to hear from someone the appraiser told me my vehicle wasn't cover due to the knowledge of not knowing the description of the vehicle I'm not covered in which I feel is bull. Resolution Sought I would like for my car to be fix.

Company Response

3/15/2022

Based on your correspondence mailed to our office, we are unable to locate the complainant in our system. The policy number and information does not match. If you have further information, please forward to our office. The information needed is as follows: Policy Number Police Report Policy Holder's First and Last Name Driver's License Number

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