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American Amicable Group of Companies complaints

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425 Austin Avenue
Waco, TX 76701 | Get Directions

(800) 736-7311

http://www.americanamicable.co...

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Total Amount in Dispute:
$41.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

2 complaints against American Amicable Group of Companies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against American Amicable Group of Companies

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5/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/29/2024

I want to cancel a life insurance policy. They told me it should arrive in 7 to 10 days. They say it isn't in their system. I can't reach agent that took all my bank and personal information. Resolution Sought Find out if this is a scam. I can't reach agent

Company Response

5/24/2024

Per consumer, This matter has been resolved. It was a misunderstanding of procedure on my behalf. I apologize for the inconvenience.

2/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

I canceled the insurance a week ago and I have been bombarded with calls every day all day since. I have answered about four or five of them, and explain to them why I did not want the insurance to please take me off their list. This is not happen. I am still getting calls from other numbers and today when I explain to the gentleman about reporting to the Better Business Bureau and to the attorney general office he specifically said that someone else would call if I didn't listen to him so I hung up and we are.. Resolution Sought I do not wish to be called again, I feel that there should be some type of compensation for the harassment, and the veil intimidation tactics that I have suffered, and for them to be held accountable.

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