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American Association of Critical-Care Nurses complaints

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27071 Aliso Creek Road
Aliso Viejo, CA 92656 | Get Directions

(800) 809-2273

http://www.aacn.org

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

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BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Association of Critical-Care Nurses closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Association of Critical-Care Nurses

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10/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

9/24/2021

Per AACN I inaccurately launched the proctored exam and after multiple calls to help center I was told that I would have to pay $170 to retest. Thankfully made $100 after many questions to the help desk. Per the handbook you must pay for retests if you forfeit your exam time. I had accidentally launch the exam two week prior attempt to perform the system checks as i was told. System reports that I was absent for test and thus the reason why it can not be excused. Even though I was present and ready to take the test at the assigned time. Resolution Sought I would have liked the business to allow the exam to retest after I was honest and forthcoming about accidentally hitting the launch button. This is a nursing organization and I expected much more from an organization that promotes proctored exams. I was trying to be careful ensuring my computer met specifications and doing so mistakenly opened the secure browser that I should not have opened.

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