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American Auto Parts complaints

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1807 North 16th Street
Omaha, NE 68110-2408 | Get Directions

(402) 341-1111

http://www.americanauto.com

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Total Amount in Dispute:
$1,850.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against American Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against American Auto Parts

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7/27/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,850.00 Amount Settled: $0.00

Customer Complaint

5/28/2021

I paid 1850 for a new used engine for my truck and it had a 90 warranty on it, but the paperwork didn't say how long. 2 weeks after the warranty is up. I'm on the way to get my baby from daycare and the truck starts making loud clicking noises and shuts off. I had it towed to the car shop and the engine rods blew and they are telling me they can't do anything for me. Resolution Sought Give me my money back and I can look else where for a more reliable and honest facility for a motor. I'm a single mother with 3 kids I don't have the means to afford another one in this moment of crisis.

Company Response

6/29/2021

REVISED 7/2/21: Thank you for the attached documents. It certainly explains why I was unable to pull Ms. Austin up in our system. Florence Tire is our customer which in turn sold and installed the engine to Ms. Austin. All of our engines and transmissions come with a standard 90 day parts warranty with the option to upgrade to a 1 year parts and labor warranty for an additional charge. I'm not sure how it was pitched by Florence Tire or what the customer was told but Florence is aware of what was sold. In this case Florence chose to purchase the 90 parts warranty and this is the first we've heard of any issues from Florence and or Ms. Austin (Florence's customer). It is unfortunate that the customer is experiencing issues two weeks out of the 90 day warranty but the engine only has 90 parts warranty coverage from the date of purchase by Florence Tire. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Company states they have no record of customer in system

Customer Rebuttal

7/23/2021

I'm not satisfied with this at all. The engine fell apart 2 weeks after the 90 day warranty was up. I don't feel like this is good customer service. I want a full refund. They can take the broken engine back.

Company Final Response

7/25/2021

As stated in the previous response we are sorry you are having issues however the part in question is and was out of warranty when it failed. We have held up to our agreement and consider this concern closed.

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