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American Auto Sales complaints

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210 East Washington Street
Petersburg, VA 23803 | Get Directions

(804) 732-1166

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Total Amount in Dispute:
$6,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Auto Sales

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6/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $6,300.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

I am being financed for a 2007 cadillac SRX. I am a single mother of my 9 month old son and asked for something safe and reliable. They said my truck is reliable with low miles and a "fresh oil change". The day after my purchase truck was smoking under the hood. I had a mechanic take a look at it and it has a cracked oil pan, broken valve cover gasket, and overheats with an oil leak. Engine was COMPLETELY dry of oil and no coolant at all. Im stuck for 48 months of paying for something that i cannot drive! Resolution Sought Refund or a more reliable, safe vehicle.

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