Find a reputable business?

Complaints and Resolutions

American Auto Sales of Greenville complaints

Read Complaints File Complaint View Full Report

2201 Dickinson Avenue
Greenville, NC 27834 | Get Directions

(252) 756-5114

https://www.americanautogvl.ne...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Auto Sales of Greenville closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Auto Sales of Greenville

Sort by

6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

3/17/2023

Yes I purchased a car from here 1800 down payment my car was total loss while I was sleeping I went through the insurance company of the lady that hit me and the adjustors told me that the company over charged me by 3500 dollars for the car I called the company and told them I'm at a lost because not only am I out my down payment I'm also still going to owe on the vehicle once the insurance pays they some of the money I only had the car for 10 days it's not right to over charge people I'm being screwed three ways in this and I don't think it's fair to me or anyone else who goes through this. Resolution Sought Just give me my deposit back seeing as I was over charged and am out of a vehicle and I'm a working class citizen with a family I have to work and without a vehicle that's not possible.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile