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American Car Center complaints

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1426 Veterans Parkway
Columbus, GA 31901 | Get Directions

(844) 720-4477

http://www.americancarcenter.c...

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Total Amount in Dispute:
$473.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against American Car Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against American Car Center

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $472.00 Amount Settled: $0.00

Customer Complaint

3/13/2023

The company closed down and I can not make my car payment and don't know the next steps to do. Resolution Sought See how can I pay my car payment.

1/4/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

9/16/2022

I went there to purchase a car and when I got there something was wrong with every car. There were several vehicles that were damaged internally. All of the vehicles appeared to have been in an accident and have repair damage. They gave me an approval and when I got there they were busy worrying about another car that had been damaged in an accident that was under my name and me surrendering the car. The young lady there is constantly yelling when she's talking to people and that is why I did not purchase a car. They seem to have a very nonchalant attitude. I was looking for a replacement car because of what happened with my accident this definitely did not help me and cause me to be more upset than when I was. The customer service could have been delivered in a more polite way it's all about what you say and how you say it. Don't waste your time and don't go there to buy her something is going to definitely be. Resolution Sought I would gladly appreciate an apology from the business and for them to honor what they had already approved for me to get a car. I don't talk loud I'm very polite so I would have appreciated the same. The other car that I have in my name has nothing to do with them so I would appreciate it if they just stick to the facts of me buying a car from them.

Company Response

12/22/2022

I spoke with this customer and she stated that this was a false complaint and apologized.

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