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American Car Center complaints

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5707 Lee Highway
Chattanooga, TN 37421 | Get Directions

(423) 464-4674

http://www.americancarcenter.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Car Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Car Center

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11/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/29/2021

I had a car for three years it got totaled after paying paying g 22000 on the car the insurance company gave 16000. By the way the wreck was not my fault. After being out all that money now a car. I called and called to ask the payoff they never would give it to me. They turn around and said I had to pay 578...after they got over 30000. It was only 2017 ford fusion. They lie and ripping off people. I do not understand why you will not close this place down. To many people is getting screwed so bad. Please stop them from to any esle. I turn to you because you are suppose help people that is getting ripped. Thank you Resolution Sought Close down. wipe away 589 and put it on my credit report that I I paid 3 years never late. Like they said they was going g to do.

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