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American Car Center complaints

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231 Papermill Pl Way
Knoxville, TN 37919 | Get Directions

(865) 223-5600

http://www.americancarcenter.c...

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Total Amount in Dispute:
$1,091.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Car Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Car Center

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2/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,091.00 Amount Settled: $0.00

Customer Complaint

1/7/2022

In September I was told I made my last payment so I'm waiting for papers to sign. I never received papers. She kept saying she mailed them but she lied because I would have gotten them. Every time I would ask where she mailed them to she changed subject. They repossessed car when I thought I was done paying. That was a plot to rip me off of my car so they could resale. I'm getting a lawyer! Resolution Sought Give me my money back or give me the car or even pay balance.

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