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American Car Center complaints

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3078 South Oates Street
Dothan, AL 36301 | Get Directions

(334) 500-1245

http://www.americancarcenter.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against American Car Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against American Car Center

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10/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/20/2022

I purchased a vehicle from this dealership on 08/19/2022 and they still have not given me the paperwork to get my tag. Resolution Sought Give me the paperwork or pay off my car loan.

10/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/1/2021

I purchase a a Dodge journey from American Car center in August of 2020. I start having trouble with it when I was on my drive to work, it seemed to lose power going uphill. It was diagnosed with piston trouble by Evans automotive, he said it was under warranty. When I took it the Dodge place they didn't know when they would be able to get to it. I'm a nurse and I needed a way to works. After a difficult battle with AmericanCar Center , I was able to swap it for a Chevrolet Trax. When I went to swap the car, I was not able to pick the car off the lot that I wanted within the same price range. As a matter of fact they picked the car and the one they gave me came from the back of the building. The car was chosen for me by the owner Muhammad. Shortly after I received it, I began to have trouble with it. It ran hot, I was told to take it to Evans automotive shop. He diagnosed it as head gasket. First he sent me to Solomon Chevrolet because he found something that was under warranty which was the water pump. Solomon repaired the water pump, so I took it back to Evans to replace the head gasket. I took it on a Sunday evening and when I called on Monday to inquire about when it will be ready. Mr Evans said it is ready now. You can pick it up. He did not give me any paperwork showing he had fixed the head gasket. So I know it wasn't done. I have continued to have trouble with this car. I called them this morning and told them to pick it up. Resolution Sought I do not want my returning of this car to ruin to affect my credit. If I'm paying $500 a month I should not have to worry if I can make it anywhere on this car. When I go out of town I have to get a ride from my children. That's unacceptable.

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