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American Car Center complaints

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1171 East New Circle Road
Lexington, KY 40505 | Get Directions

(859) 299-3760

http://americancarcenter.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Car Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Car Center

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2/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

I'm leasing a 2014 Chrysler town and country which I have for a month and a half and 2 weeks after I had it I had it break down went in the shop fought with them to get me a rental finally they did and now month later it's down again now I'm fighting with them again and it worse needs at least another thousand put into it I still don't have plates had to go get another temporary plate I feel they sold me a lemon and I've lost days of work both times and lost out on money had to keep the kid from school a few days cause no way to get him there note the vehicles been there for 6 days with nothing dine no estimates nothing I'm very frustrated and angry Resolution Sought Would like for them to fix it with a better warranty system or swap out for a better more dependable vehicle

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