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American Car Center complaints

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2725 US Highway 98 North
Lakeland , FL 33805 | Get Directions

(863) 581-8290

http://americancarcenter.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Car Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Car Center

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1/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

12/30/2022

They had put me in a car that had problems from day one and I've been complaining and talking to so many people regarding of what's going on with the car and all they do is ignoring the problems I'm having with a car I just purchased from them and making payments. Even the keys that they gave me was taped up with wrapping tape and was told a new one was ordered but really wasn't. The car was sold to me with a bad thermostat, rotors are no good. The worst part is now the car won't start at all and it's in the shop when I only had the car for two months but I've been calling and complaining to their managers and corporate office but nothing is being done. Can someone plz help me because I had to put $1500 down as deposit and still making payments on a vehicle that was no good and they knew that. Even the woman who sold me the car no longer work there because they say she was terminated but I shouldn't have to suffer for someone mistakes. Can someone plz help me get answers because they saying I have to pay out my pockets to fix a car that had issues and was never told to me about it. Resolution Sought I want them to pay for the issues the car had from the beginning because I've been calling and talking to so many people but nothing is being done.

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