Complaints for American Car Movers, Inc. in Beverly HIlls, CA

311 North Robertson Blvd Suite 225
Beverly HIlls, CA 90211 | Get Directions

(800) 962-2316

http://www.americancarmovers.n...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege vehicles are damaged during transport or vehicles are not delivered in the promised timeframe. One complainant alleges the transporter put over 150 miles on the vehicle while in transport. Another complainant alleges the company advertises they are licensed, but when questioned about their licensing information, was told since they are only brokers they do not need a license. The company responds to most complaints by stating they are only brokers, referring consumers to the trucking company that actually performed the services, and stating all claims must be handled by the trucker who carried the car. The company further responds by stating the customers sign the bill of lading with all responsibility going tothe truckers or stating they are not responsible for accrued rental car fees. One complainant received a partial refund and reimbursement of rental car fees while the vehicle was repaired. The company responded the complaint about licensing by stating the customer did not place an order.

Complaint Closing Statistics

0 complaints against American Car Movers, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Car Movers, Inc. complaints