Complaints for American Community Lending Corporation in Tustin, CA

364 East 1st Street 2
Tustin, CA 92780 | Get Directions

(714) 665-0015

http://www.aclendingcorp.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

In most cases the complaint allegations we have received have been serious. Complainants allege applying for loans and wiring advanced fees referred to as Ã¢â‚¬Å“insurance feesÃ¢â‚¬Â in amounts raging from $600-2400 by wire transfer to Canada to secure a loan. The complaints allege the company fails to issue loans and complainants have difficulty contacting the company to inquire about the loans and to request a refund of the funds wired to secure the loan.

Complaint Closing Statistics

0 complaints against American Community Lending Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Community Lending Corporation complaints