Complaints for American Debt Freedom in Yucca Valley, CA

56925 Yucca Trail Suite 360
Yucca Valley, CA 92284 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the payments collected for debt consolidation services were not sent to creditors and the company set up the wrong date to deduct automatic payments from the account. The customer states neither the debt consolidation company, Debt Free America or this company could confirm payment was received and as a result, the customer's credit card balances are accumulating.

The company responds to this complaint by denying a refund and referring the customer to Debt Free America. The company states they enrolled the customer into the program, the payment was processed on the agreed upon date, and the initial payment was not applied towards the account and was collected as a one-time fee for financial services. All subsequent payments and processes are handled by Debt Free America. The company states any attempt to reverse the funds collected, in addition to the $99 cancellation fee would be submitted to a collection agency and would result in a negative FICO score.

Complaint Closing Statistics

0 complaints against American Debt Freedom closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Debt Freedom complaints