American Debt Relief complaints

I entered this debt relief program in December 2024.. I paid my first payment of 284.91 on 1/3/25, then 2/3/25. I noticed that none of my creditors had been paid by March. I contacted the company and asked that no other funds be taken out of my account. On 3/28 another withdrawal was taken out of my account which caused an overdraft fee of 35.00.. I contacted my creditors and was informed that they had not heard from the American Debt program. I also notifced that my credit score had dropped tremendously. I spoke with a representative named Clark which was one of the most stressful experiences I've ever encountered. I am disabled and have many medical issues and I have to avoid stress at all cost. IClark was rude, controlling of the conversation, wouldn't allow me to speak and I reminded him several times that I was the customer. He laughed me several times during the call which caused even more frustration. I asked him to allow me to speak with a manager, he placed me on hold but came back himself. He continued to laugh at me. I had to take medication while on the phone to get my condition under controlled. I informed Clark that he was so frustrating that I had to take meds and once again he laughed and mocked me. This situation appears to be a scam, with unprofessional assistance which can cause a person with my health concerns irreplaceable damage such as heart attacks or stroke. I informed him that he needs customer service training, he laughed. Resolution Sought I would like my money refunded so that I can pay my creditors myself. Clark should take his job more seriously and offered training on how to work with customers with difficult financial situations. The program was not explained adequately. Clark told me that I couldn't be refunded my money which will cause even more financial hardship. I am willing to take this matter further if not resolved. I would hate for anyone else to be humiliated, mocked and disrespected the way I have been.

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