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American Family Insurance complaints

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6000 American Parkway
Madison, WI 53783 | Get Directions

(800) 692-6326

http://www.amfam.com

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Total Amount in Dispute:
$2,945.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against American Family Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against American Family Insurance

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9/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $51.39 Amount Settled: $0.00

Customer Complaint

8/14/2023

I had a 20 year policy at Gerber life since 1986 the policy was up they said I would receive a check for a annuity. One check came #12890600 and the bank would not cash it. When I called American Life they say they don't know what' it's for. I just want some answers. Resolution Sought See why the check stopped. May 17, was the first and last check. The bank will not accept the check.

7/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

6/12/2023

Billing person in office was not charging enough for car insurance for myself and my son. Insurance got canceled-home owners insurance went up $900. Not my fault, I was paying what I was billed for over 3 yrs, now they want me to pay back premiums. I feel this is not my fault. Agent did not pay attention to billing, that's why he hired someone. They did have some of the late charges reversed, but still say I owe for premiums. Would get emails about owing over $1500, asked agent why, and he said he would take care of it but never did....I have emails saved about this. Had to cancel my policies that I have held for over 40 yrs. Was a huge problem trying to get insurance elsewhere because insurance database said I hadn't held insurance for over 5 months. Finally got coverage after I explained my story. This has been nothing but trouble and stress for me. I had to be the one to discovered this mistake...when were they going to tell me? This was a huge hardship for me as I am a person on a budget and my homeowners insurance went up, so then my house payment did also. This has been a strain on me and my agent just wiped his hands and said sorry, nothing else he could do Resolution Sought I would like my agent/American Family to make this amount go away. And clear it from my credit

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