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American Fence Company complaints

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6925 North 94th Plaza
Omaha, NE 68122 | Get Directions

(402) 896-6722

http://www.omahafencecompany.c...

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Fence Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Fence Company

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9/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

8/26/2021

They have done a full back yard fence and east side yard fence years previously. Recently Contacted to do a matching west side yard fence. I paid like 400 extra for a land survey which I had already paid them twice to do in the past..so they could get it directly on my property line with warnings that it couldn't change once pinned only to have them NOT put it on my line, it also is crooked as F!.. and my line isn't straight but that isn't what I'm saying, come beep it.. Also its missing a rail top and isn't low to the ground like I specified when I physically went into their office and filled out my paperwork. They are trying to charge me interest when I have only received one bill by mail from them. I do not have a phone or Internet which is why I physically went in and spoke to some dumb b****. Never use them it took all year for me to be embarrassed for the rest of my life. Resolution Sought Shut down. They are trying to charge me interest when I have only received one bill by mail from them

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