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American Financing Corporation complaints

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3045 South Parker Road, Suite 100
Aurora, CO 80014 | Get Directions

(303) 695-7000

http://www.americanfinancing.n...

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against American Financing Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against American Financing Corporation

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10/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/15/2022

I heard about American Finance through an Ad on the Glen Beck Radio talk show. I called and spoke with Katy I made her aware that I found them through the ad mentioned, was looking for Credit Repair she said." we offer that, as a Free Service". I also made it known my Wife and I were looking to buy a home. Fast forward to today. I received word from Katy indicating that they could not help me but my wife they could. Furthermore, they have a BBB Crest on their Corporate profile. I called the BBB, no such file exists. Due to these facts alone it would be a reasonable consequence to revoke BBB Membership, Civil demand for 2000 dollars this demand to cover Credit Restoration costs. I fired others due to my trusting American Finance. Only to find out they are sexually discriminatory, financially discriminatory, lying Corporate entity as they bare the BBB Crest, have committed false advertising. Resolution Sought Cover costs for Credit Restoration 2000 usd, surrender their BBB Membership

1/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/22/2021

I have been working wirh Bill Walkerat American Financing for over 9 months now on refinancing my home loan. I have submitted all the required paperwork, and had an appraisal done. My credit score is 800. Now I can not get a response from him or the company. I have emailed and called but no response I have read of similar scenarios occurring with other applicants on AF facebook site Resolution Sought Get my loan closed

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