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American First Finance, Inc. complaints

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PO Box 565848
Dallas, TX 75356 | Get Directions

(855) 721-1188

http://www.americanfirstfinanc...

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Total Amount in Dispute:
$46,630.00

Total Amount Settled:
$0.00

Complaint Experience

26%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

31 complaints against American First Finance, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
17	Unanswered

31 complaints against American First Finance, Inc.

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4/3/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,241.77 Amount Settled: $0.00

Customer Complaint

3/5/2024

I am a female senior citizen. I went into Perfect Auto service #515 for repair on my van. I was over charged for the repairs and I never bought anything from these people. I have a receipt of 1700 for repairs and I needed to make monthly payments. The contract for monthly payments 215.95 monthly for 1700 dollars for repairs. The company wants me to pay them 5,241.77. I realize that this is a corrupt scammers process going on towards the customer to take advantage of them. I don't want them to get away with taking advantage of any customer like myself. The contract was set up to steal money from me. I looked up views on American First Finance after I realized what they were doing to me and the views show that they are bad business. Perfect Auto Service was the place I went for repairs and Perfect Auto Service set me up with payment plan with American First Finance with a contract showing that I will be paying them $5,241.77. These people had the nerve to report this to the credit report bureau to show I owed them this 5,241.77. I don't appreciate these people with no conscience doing this corrupt practice. I have proof of they corrupt practices toward customers. Resolution Sought I paid this business $914 already and I don't think it's fair to me to pay them anymore money. They know they are running a corruption scheme practice with the customers for no reason at all. This type of business need not to exist. I don't appreciate taking advantage of because I am a senior citizen. I hope this bad practice will stop for the sake of all senior citizens especially and others customers. Please do not let these people get away with their evil practices and policies toward people

Company Response

3/21/2024

Dear Ms. Ray, Thank you for taking the time to communicate how American First Finance, LLC (AFF) did not meet your expectations. We appreciate the opportunity to address the issue and have every desire to resolve your concerns. Please note there are finance charges, and not interest, on your account, as you signed a Retail Installment Sales Agreement. This product is not a loan. Please be assured that AFF complies with all applicable laws and regulations and strives to provide transparency in all interactions, and we sincerely apologize if, at any time, the terms of the Agreement were not made clear. AFF strives to provide exceptional customer service and we regret that we did not meet your expectations. As a courtesy, we extended your Early Payoff Discount to April 15, 2024, with a payoff of $386.78 if paid during this timeframe. We hope this resolves all your concerns, but should you require any further assistance, we encourage you to contact our Customer Advocacy Team at (866) 809-0140, which is available on Monday through Saturday from 8:00 am to 5:00 pm (CT) and is closed on Sundays.

2/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,200.00 Amount Settled: $0.00

Customer Complaint

1/18/2024

I purchased a bedroom set, that totaled $1100, I have been paying $300, a month for 1 year. I have payed the bedroom set off twice. I am disabled and on a fixed income and I can not afford to pay obsorbanant of fees.. Resolution Sought I feel I have more than paid for this furniture..

Company Response

1/19/2024

Thanks for being a valued customer, Deborah. We would appreciate the opportunity to address this matter as your satisfaction is very important to us. Please contact AFF Customer Service at 866-809-0140 and ask for a supervisor. We will assist you with your concern and any questions that you may have. We hope to hear from you soon.

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