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American First Finance, Inc. complaints

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PO Box 565848
Dallas, TX 75356 | Get Directions

(855) 721-1188

http://www.americanfirstfinanc...

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Total Amount in Dispute:
$51,235.00

Total Amount Settled:
$1,200.00

Complaint Experience

39%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

28 complaints against American First Finance, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
8	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
12	Unanswered

28 complaints against American First Finance, Inc.

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2/2/2025

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,200.00 Amount Settled: $1,200.00

Customer Complaint

1/14/2025

These people said I had a past due balance they gave me the option to set up a payment arrangement but they went in the account days before the arrangement was supposed to start that's not right what if the funds wasn't available then it would be another issue it's like robbing me and telling me the reason why Resolution Sought They owe me an apology if not my money back

Company Response

1/21/2025

Thanks for speaking with a member of our Customer Advocacy Team on January 17, 2025. The representative advised that as a courtesy, we refunded 4 payments totaling $288.92. Please allow 3 to 5 business days to receive the refund. We hope this resolves all your concerns. Should there be any additional questions, or if you wish to speak with us, we encourage you to contact our Customer Advocacy Team at (866) 809- 0140, which is available Monday through Saturday from 8:00 am to 5:00 pm (CT) and closed on Sunday. American First Finance, LLC P.O. Box 565848 Dallas, TX 75356 Customer Support: 855-721-1188

12/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

11/20/2024

I had AAA road service tow my vehicle in for a no start. I should have been given a loyalty discount, of which I never got. Instead, the shop person sent me an unrecognizable picture of what he said was supposed to be my vehicle's oil pan. The problems all started when the shop person called my cel phone and never left not even the shop's caller ID, much less any type of a message. I just happened to go into the shop to get some personal items from the trunk of my vehicle, when the shop personal levied a series of repair suggestions to me, totaling nearly $10,000.00 to replace my engine. Never delivering any type of work order. I then informed the shop person that l could only afford one monthly repair bill, primerarily because of my fixed income and my inability to work, due to disabilities and old age. I only went along with his antics because of my poor health. By the grace of God, my forty five year wait for my my VA pension, of which the shop person might have had advance knowledge of the ruling, but totally without my knowledge of it ever being awarded to me. This was how l kept the shop from forcing the acquisition of my vehicle. Yes, it became very obvious to me of what he was setting into play. I even picked up on the fact that the shop had a vehicle, that was an exact replicate of mine, except the vehicle was as a wreck. Yes, pretty clear at this point, they were planning on swapping vehicle registration numbers. Now l get five month Resolution Sought All four Finance companies unlawfully billed me, l never received not even one work order. No this type of activity should not be allowed to continue. I don't believe AAA of Michigan had accurate knowledge of what was going on, therefore I am seeking full reimbursement of the $10,000.00's in bills that l am still paying, only in hopes of this shop not confiscating my vehicle. By the way I paid for the look a like junk car that no the shop never delivered, why? They hope to retag my car st

Company Response

12/2/2024

Hello Bobby I hope this message finds you well. We are reaching out regarding the concern you mentioned in your BCA review. We have made attempts to contact you by phone and email to help resolve the issue, however, our attempts have been unsuccessful. We are eager to find a solution that meets your needs. Pease don't hesitate to call us at (877) 544-0987. Our hours of operation are Monday through Saturday, 8 a.m. to 5 p.m. CST. We are closed on Sundays. Best regards

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