Complaints for American Housing Authority, Inc. in Newport Beach, CA

3857 Birch Street Suite 611
Newport Beach, CA 92660-2616 | Get Directions

(800) 970-6012

http://www.ahahelp.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most Complainants allege unfullfilled contracts, misrepresentation of services, and failure to honor their money back guarantee, Other customers complain of difficulty obtaining refunds of deposits or other payments made to the company. Complainants allege they pay the company large advance fees, but after reading the contract they decline to do business with the company and are unable to obtain refunds. Other customers complain the company misrepresents it's ability to stop foreclosure, fails to perform services as promised, and generally denys requests for refunds based on non-performance.

The company responds to some complaints by denying refunds after the customer cancels, denying refunds stating that they obtained a payment plan, or in a few cases by providing refunds.

Complaint Closing Statistics

0 complaints against American Housing Authority, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Housing Authority, Inc. complaints