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American Income Life insurance complaints

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1200 Wooded Acres
Waco, TX 76710 | Get Directions

(800) 433-3405

http://www.ailife.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against American Income Life insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against American Income Life insurance

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10/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/24/2024

I have several life insurance policies through American income life. They continually call me and try to sell me more insurance policies. I have asked them at least five or six times to put me on a do not call list that I do not wish to have more life insurance policies. They call me about every four months and try to sell me more policies even though I have asked them every single time. Do not call me anymore. Resolution Sought I do not want to receive a single phone call from American income life again.

Company Response

9/19/2024

Company states; When the initial complaint was received our office reached out to the insured and added his contact information to our internal DNC. We have now followed up with the Agency office in his area and requested his contact information be removed from their database. Thank you Paralegal, Legal | American Income Life

2/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/26/2023

I have been trying to cancel my life insurance with them for months. I am in record calling multiple times paperwork was not sent. Finally I get it email it to them and send a copy in the mail and now I get an email and they have deducted money from my refund for payment Resolution Sought Cancel my policy as have been requesting since September and pay me back what is properly owed from the cash value

Company Response

1/26/2024

The policy number provided on the letter is incorrect. Please provide the correct policy number so that we can look into this matter. Thank you.

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