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American Inn complaints

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755 North Euclid Avenue
Ontario, CA 91762 | Get Directions

(909) 984-1775

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Inn closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Inn

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2/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/23/2024

Hello I would like to file a complaint about my horrible experience while staying at this motel I mentioned above. I been staying here not by choice through housing program that located me here while searching for me to find me the right housing. Oh boy where do I Start I never been so humiliated and harassed my whole life like I have while staying here. First how poorly I have been treated as a homeless guest even though thru got paid from my housing program for months and that was not cheap but I felt I was discriminated against the whole time I was staying here just for being unfortunately going through hardship of being able to do this on my own due to mental health issues and unlucky situations in life that caused me to loose my fully paid home, my fully paid 3 cars, and especially the decent bank account that I have obtained at some point in the past. For that and for ending up homeless after the IRS took everything from me for nothing that was my fault so now I find my self homeless and in need for any assistance I can get trying hard just to keep my head up and not to throw in the towel and just give up for good. Going back t9 the situation at hand I already feel horrible about even having to ask or to be on government assistance but the whole time I was staying here I was reminded of that constantly from both managers at this motel. Not only that but also all the illegal rules they have enforced on me and other tenants while staying here that was in no wa Resolution Sought I have way more to tell you and honestly I don't think there is a right price you can put on someone's dignity.

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