Find a reputable business?

Complaints and Resolutions

American Intercontinental University complaints

Read Complaints File Complaint View Full Report

2200 East Germann Road
Chandler, AZ 85286-1585 | Get Directions

(855) 377-1888

http://www.aiuniv.edu

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against American Intercontinental University closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against American Intercontinental University

Sort by

5/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

This school fraudulently took $3500, after withdrawal from school, from Sallie Mae/Navient. They were supposed to pay back over 10 years ago when I went on maternity leave. The documents have been requested multiple times. Attorney General said I could not be a part of the class lawsuit, since I live in Wisconsin. Resolution Sought I would like the business to reimburse me the $3500 they took and I have been paying on for years, I have paid over 16,000 to Navient on a loan that should have only been one payment of around $3500, but was billed that amount twice.

Company Response

4/25/2024

Ms. Gassen previously raised the same concerns regarding her enrollment at AIU to the Better Business Bureau ("BBB") in December 2023 and we provided her with a formal response in January 2024. AIU has not changed its position to Ms. Gassen's concerns, and we advise she refer to the formal response she received from AIU to her BBB complaint on January 22, 2024. AIU cannot go into further detail due to Ms. Gassen's privacy rights under the Family Educational Rights and Privacy Act (FERPA). If Ms. Gassen would like AIU to share our January 22, 2024 BBB response with the Business Consumer Alliance, we could do so if she executes the attached FERPA release. If Ms. Gassen has any additional questions concerning her enrollment, she may reach out directly to AIU's Ombudsman's Office at [email protected]. Please let us know if anything additional is required so that we may respond accordingly. Thank you, Clantha Bates Director of Regulatory Operations

Customer Rebuttal

4/25/2024

In 2013 you agreed to pay it back. I am looking for the documents regarding that. I do not have access as they were on my computer at work and I didn’t return after having a child. I have opened numerous bbb rebuttals, over years, in order to get these and have yet to receive them. I would also like the correspondence from my emails to prove I withdrew, but was locked out of my online school email when I filed the first time. This school is fraudulent and they are in the wrong and have been for many years. I just want what was agreed upon 10 years ago that still has not been taken care of. I’m only asking the reimburse for what was taken and not the thousands of interest I have paid over the years.

Company Final Response

5/9/2024

American InterContinental University ("AIU"), a member of the American InterContinental University System, believes it provides quality programs for its students, and this is supported by our accreditation with the Higher Learning Commission. All information AIU has concerning Ms. Gassen's complaint has been provided to her in our responses to her prior complaints to various agencies. Again, AIU has not changed its recent position to Ms. Gassen's concerns and we advise that she refer to the formal response she received on January 22, 2024 from AIU to her BBB complaint. Without Ms. Gassen's formal authorization, AIU cannot provide further details about her enrollment to the Business Consumer Alliance due to her privacy rights under the Family Educational Rights and Privacy Act (FERPA).

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile