Complaints for American Micro Systems in Lake Forest, CA

26242 Dimension Drive #230
Lake Forest, CA 92630 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege non delivery of ordered computer systems. Other customers complain of unauthorized debits from checking accounts when banking information is provided for billing purposes. Other complainants allege they receive orders incomplete, or that products received are used, and sold as new. Most complainants allegedly experience difficulty contacting the company to resolve delivery issues or request refunds. The company responded to one complaint alleging non-delivery, by shipping the customer's order. All other complaints are unanswered. When buying a computer, or computer components by mail, first find out about the company's technical assistance, servicing, and refund and exchange policies prior to ordering. Complaints against this type of company generally allege problems obtaining technical support, and difficulty understanding warranty terms. Purchasers ship computers back at their own cost and often bear the burden of time lost without a computer.

Complaint Closing Statistics

0 complaints against American Micro Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Micro Systems complaints