Find a reputable business?

Complaints and Resolutions

American Mortgage Network complaints

Read Complaints File Complaint View Full Report

347 3rd Avenue 2nd Floor
Chula Vista , CA 91910 | Get Directions

(877) 354-1110

http://www.amnetmtg.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Mortgage Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Mortgage Network

Sort by

8/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

7/28/2023

I was working with an agent to get a fixed rate. An appraisal was recommended. The representative came out conducted business. 2 days later the agent appeared to have been okay with the results. The next day, she ask was he African American or Caucasian. I said he was African American, she then ask was he weird acting. I said he was professional . She them stated we need to order another because we don't need him to inflate the price. I hesitantly and naively (upset) went with getting another. Before I even got the 2nd request back, the agent called and we hash it out. She was attacking the conditions of my home, and questioning the renovations I had done recently. That didn't end well, as I terminated the call (I was at work) of my intentions were not to continue this loan. I found out the 2nd appraisal was even higher. I was attacked, discriminated and humiliated by this agent. When I ask about the first appraisal, her response was to just dispute it with my credit card agency. This company practices needs to be investigated. I want to be reimbursed. Resolution Sought I would like to be reimbursed.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile