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American Motor Group complaints

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6030 West Greenfield Avenue
West Allis, WI 53214 | Get Directions

(414) 671-9095

https://www.amgmke414.com/

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Motor Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Motor Group

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4/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

3/31/2022

I just bought a car in the beginning of March 2022. Ever since I bought the car I had nothing but problems. My motor shot because the timing chain went on it. And I tried to take the vehicle back to the dealership and they won't fix the problem or nothing because the motor is shot. I want my money back for the vehicle or them give me another vehicle. Because I depend on this car to get me to my parents appts, etc. That's alot of money I had to put down for it to only last 3 weeks. Resolution Sought Give me my money back or give me another vehicle.

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