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American Painting Inc. complaints

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1820 Wallace Avenue, Unit 18
St. Charles, IL 60174 | Get Directions

(630) 483-0007

https://www.americanpainting1....

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against American Painting Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against American Painting Inc.

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9/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/2/2021

When the owner of American Painting, came to give us an estimate to paint my home and do some light carpentry work, we showed him the areas of our front door that were rotted needed to be replaced and painted. He agreed to replace the rotted areas. On the contract he provided he wrote in to replace the brick molding around our door. I don't know the intricate names of any door parts but he said he didn't include what apparently is the door jam right next to the brick moulding that is also rotted, that we discussed on his initial visit to give me an estimate. I believe he intentionally wrote in only brick moulding knowing that the other rotted wood would also need to be replaced and he wanted extra money to do this work. He has sent me a bill for $2,000.00 to cancel the contract even though no work has started and in his contract it states "Owner, upon written demand by certified mail, may cancel and be entitled to refund of any down payment or other payment made towards work." Resolution Sought Replace all the rotted wood around our door, like we showed to him on his initial estimate. And then complete all the work we agreed to in a professional manner.

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