Complaints for American Properties in Arcadia, CA

400 North Santa Anita Drive, #202
Arcadia, CA 91007 | Get Directions

(626) 446-9105

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege paying some $180 to receive available properties available for rent but failing to receive those lists. Some customers complain that the office is locked and that telephones are not answered. One customer complained that they responded to an advertisement for a rental property and after paying the fees was told that the owner would be calling them, which has not happened. Another client said that they visited one of the properties on their list and the owner was not aware of this company or its listing. All complaints are pending a response.

Complaint Closing Statistics

0 complaints against American Properties closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

American Properties complaints