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American Red Cross complaints

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430 17th Street NW
Washington, DC 20006 | Get Directions

(800) 733-2767

http://redcross.org

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against American Red Cross closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against American Red Cross

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7/4/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

6/18/2021

The american red cross has contacted me too many times. I am not a blood donor nor do I do drugs apparently Jennifer must be on . I want to press charges on the fruad giving my number out without my authorization.. it could only be chiikena ester who has a daughter name Jennifer Jennifer ester who number is 13128740079 in which they whole fa.ily done ppp fruad and they both done day care action fruad and are both on Hcv housing program here in Chicago the rep said the blood was given at a Douglass church my church is milton' Brunson my pastor name is Michael wright I am not a blood donor nor do I want any attachments on my cell phone that I pay . Solely so lock them up Resolution Sought To check cell phone Bill's to make sure they calling the correct person at time of all blood donors are given address Identification and cell phone records show proof and o want to be put on a do not call list . And all harassment to stop Asap!!

Company Response

6/21/2021

Dear Ms. Mathis, On your behalf, I have forwarded your request to the Red Cross Blood Services *Customer Care* staff to see if Red Cross called and to remove your number from any calling lists. For future reference, any further problems regarding contact lists can be handled through: CustomerCare@redcross.org or visit Redcrossblood.org Contact Us to reach our Blood Services CustomerCare team. They maintain the blood marketing database and will be happy to assist in honoring your contact preferences. Thank you!

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