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American Residential Warranty LLC complaints

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901 Yamato Road, Suite 100E
Boca Raton, FL 33431 | Get Directions

(888) 508-8886

http://www.americanresidential...

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Total Amount in Dispute:
$10,619.00

Total Amount Settled:
$348.00

Complaint Experience

55%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

20 complaints against American Residential Warranty LLC closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
4	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
5	Unanswered

20 complaints against American Residential Warranty LLC

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11/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

10/19/2023

I bought a plan to cover my house with American Home Residential Warranty My AC broke down had to pay $1500.00 when ask for a reimbursement was denied they told me it not covered. I was never informed correctly at the beginning I was told it was covered fully now they say not covered. I demand my money back. Resolution Sought Reimburse $1500.00 that I paid out of my pocket.

9/24/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $445.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

Replace washing machine if it could not be repaired the cost is $1,200 to repair it and they to pay the $1,200 and they only sent me $215 to buy a new washer Resolution Sought To be paid the difference of $353.00 for the washer that I had to go buy it was $569.00 and possibly having my cabinets replaced from the water that come out of the washer where the man filled it up and didn't drain it all out and it flooded my garage and it smells like mildew and mold now I still have to get an estimate on that

Company Response

9/12/2023

Hello Pam, We opened an immediate investigation on your account to see what transpired. Our research indicates that the tech did everything he could to repair your washer, but the issue was beyond repair, which means that the repair costs were higher than the limit of liability available, according to our terms and conditions. At that point you were advised that the washer could not be repaired and therefore it couldn’t be used. The two options provided to you to assist with your claim were: 1) Pay the OOP costs of repair or 2) Receive a BO check to assist you with replacements costs and you chose the latter on the amount of $215. We apologize for any inconvenience that this situation might have caused you and we appreciated the time we had you as a customer. Sincerely, ARW Home Services

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