Find a reputable business?

Complaints and Resolutions

American Residential Warranty LLC complaints

Read Complaints File Complaint View Full Report

901 Yamato Road, Suite 100E
Boca Raton, FL 33431 | Get Directions

(888) 508-8886

http://www.americanresidential...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$8,206.00

Total Amount Settled:
$0.00

Complaint Experience

40%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

10 complaints against American Residential Warranty LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
2	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
3	Unanswered

10 complaints against American Residential Warranty LLC

Sort by

8/6/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: Amount Settled: $0.00

Customer Complaint

7/24/2025

They did not provide the service we paid for. They sent a tech to fix the unit and he put a part in the refrigerator that did not address the issue. He did not tell us he was not capable of repairing it. He called ARW that we would need to get someone else to fix the issue. The freezer is still not working. He said to wait a couple of hours and after that it still did not work. We tried to contact him, and he does not respond. After 14 days, we decided to call someone else in and they fixed the issue. The warranty company sent us a check for $57.00 as a buy out. The first tech just replaced the band around the door but that was not the issue. They had paid him close to $400.00 – we had to pay out of pocket for the second tech over $450.00. Not to mention the cost of the food we lost due to the fridge not cooling. Resolution Sought Refund the cost of the repairs of $400

Company Response

7/25/2025

Dear Mr. Scott, Thank you for your feedback. We have carefully reviewed your refrigerator claim, the service provider's documentation, and the terms of your service plan. The technician dispatched to your home assessed the unit and submitted photos showing that the refrigerator door seal was not closing properly, contributing to the cooling issue. The seal repair was approved and completed as a necessary first step in addressing the problem. The technician's findings and invoice were submitted directly to our system, as is standard protocol. The total cost of the authorized repair nearly exhausted the $500 Limit of Liability for this item, leaving a Remaining Limit of Liability of $58.61, which is being issued to you via check. We understand that the unit requires additional repairs after the initial service. However, because the Limit of Liability was reached with the initial repair, your plan no longer had available coverage for further service or reimbursement. This was explained during your call with our Escalation team. While we regret that the full resolution required out-of-pocket expense, all actions taken were in accordance with the coverage terms. Another copy of your plan's Terms and Conditions, along with the Declaration of Coverage, has been mailed to you. If you need further assistance, we're happy to help. Sincerely, ARW Home Warranty Escalation Team

12/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

12/5/2024

Heater went out had some come and check it. Heater was 25 years old. I would not work anymore. Send information pictures to American Home Warranty to have a claim filed they kept losing all my emails I sent them three times. They ended up not paying for anything. Resolution Sought Pay for having the heater replaced.

Company Response

12/6/2024

Thank you for reaching out to us, William. To obtain service, please call 888-508-8886 and speak with a claims representative. You may also use our automated service or open a claim online at https://arwhome.com/claims to report the failure. Please note that we do not have an option to open a claim via email. The trade service fee must be paid before the claim can be opened. Upon review, we found no record of an open heat claim, no record showing the failure was reported, or no trade service fee payment. We regret any confusion and are here to assist you in resolving this matter.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile