Find a reputable business?

Complaints and Resolutions

American Resorts International complaints

Read Complaints File Complaint View Full Report

wo Trans Am Plaza Drive, Suite 300
Oakbrook Terrace, IL 60181 | Get Directions

(866) 625-6388

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against American Resorts International closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against American Resorts International

Sort by

3/20/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

This company refuses to cooperate with me or settle and in fact, they keep trying to get me to sign an additional 10 year contract. They think I'm stupid! Resolution Sought I want a refund and a cancellation of my contract, and an apology!

Company Response

2/22/2024

First and foremost, we deeply regret Ms. Delgado has formed such a negative opinion of her timeshare project. As we have mentioned several times to Ms. Delgado, we are not currently positioned to handle re-sales, and cannot simply accept relinquishments from our members at their convenience. We have made several offers to Ms. Delgado none of which have been satisfactory. The best way to come to a mutual agreement is for Ms. Delgado to continue the conversation with our team directly. We are available by phone or e-mail and look forward to speaking with her. If Ms. Delgado is interested in having such a discussion, she may contact me directly at our corporate office at 866-625-6388 and we will be happy to continue the conversation with her. Sincerely, Angela Callageri, Director of Member Relations

Customer Rebuttal

2/26/2024

The ARI rep is not being completely truthful. They don't advertise it, but they can take back this contract in many ways. The ONLY offers they have made are for an additional 10-year commitment. Are you kidding me? I want an exit. I know they can do it. They did for people I know. They are not being honest. If you notice the play on the words "We cannot simply...". They can. I am completely paid up. I am and always have been up to date and current on payments. They can. Also, it is hard to "continue the conversation" when the person you're talking to keeps saying the same thing over and over again

Company Final Response

3/19/2024

We gave this member a final offer, which was 10 years of maintenance fees as an exit fee. We have programs for hardships cases. We are more than happy to deal with this member directly. If she needs further assistance, please ask her to contact the Director, Angelo at 630-396-2855 or cell number 608-931-864 or by email acallegari@americanresortsintl.com. Thank you.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile