Find a reputable business?

Complaints and Resolutions

American Signature, Inc. complaints

Read Complaints File Complaint View Full Report

301 Governors Place
Bear, DE 19701 | Get Directions

(404) 344-3287

http://www.americansignaturefu...

Monday through Saturday: 10:00 am - 9:00 pm
Sunday: 11:00 am - 7:00 pm

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,671.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against American Signature, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against American Signature, Inc.

Sort by

12/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,700.00 Amount Settled: $0.00

Customer Complaint

11/28/2022

I purchased a couch from this company in a charcoal gray color. I waited 2-3 months for the couch to arrive and it arrived blue in color. I immediately directed the delivery men to take the couch back in which they replied I should keep the couch because the company would fix the issue faster in that case and they called customer service while at my home and explained the issue. I contacted them the next day and was told I could send pictures of the couch but they couldn't send out a tech just because I don't like the couch. I went to the store and explained the issue with no resolution. I contacted the corporate office number I was given by a sales associate and a tech was sent to my home. The tech stated that the couch is in fact blue and the wrong color and the company is continuing to refuse to resolve the issue. I have documentation and photos of the techs notes on the couch. I was also told I would need to pay 15 of the purchase to return the couch. Resolution Sought I would like to just return the couch without paying the 15 restock fee , since the mistake was made on behalf of the company. I would like any and all money refunded.

11/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $154.00 Amount Settled: $0.00

Customer Complaint

10/25/2022

I purchased my sectional back in 2020-2021. I ask questions to one of the seller about what the warranties covers before I purchased it. The warranty for 5 yrs. I've also has the brochure of what it covers as well.. I've put in two claims one in back in 2021 and one today (10/23/2022) both was denied. This company false advertising their furniture warranty. I just want my money back what I paid into this policy. I'm not going to wait to five yrs just to receive a credit bonus. People beware of the scam with the policy. I will NEVER advise anyone to purchase nothing here. The quality of the furniture is not worth the money!! I lived alone with no pets. The quality of the furniture should have last longer instead of me spending my on money on it for repairs. I'm preparing my lawyer in this matter. Not because of the money but the principal. Resolution Sought Refund my money. No credit!! If I can give this company a negative 0 I would.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile